Fewer no-shows, with reminders patients actually answer.
A booking starts the journey. The patient gets a confirmation and a reminder on WhatsApp, confirms or reschedules with one reply, can pay by link in the same conversation, and gets a follow-up after the visit. Scheduling and payments only; clinical details never go inside a message.
One journey, one conversation, one kept appointment.
This is the real product: the journey as it sits in the builder, and the conversation as the front desk sees it in the inbox.
A form on your booking page or an event from your scheduling system starts the journey.
At once, and again the day before, in Arabic or English.
1 confirms. 2 hands the conversation to the front desk to find a new slot.
A payment link in the same conversation, receipt on WhatsApp.
A thank-you and a 1 to 5 score. The attended visit is the goal.
Screens are from Cast with sample data. Names, numbers and bookings are fictitious.
The reminder went out. Nobody could reply to it.
One-way SMS reminders, and a front desk on the phone all morning
Reminders go out from the scheduling system as one-way texts. A patient who needs to move the slot has to call, the line is busy, and the slot stays booked until it is missed. Payment happens at the counter, or not at all.
Two-way reminders, one-reply rescheduling, payment in the chat
Every reminder is a conversation. Confirm with a 1, reschedule with a 2 and a link, pay with a tap. The front desk works from one inbox, with the patient's history beside the thread. Consent, quiet hours and opt-outs are enforced on every send, and nothing clinical is ever put in a message.
Three steps from booking to kept appointment.
Connect
Send bookings from your scheduling system or your website form into Cast. Connect your payment provider for in-chat payment links.
Orchestrate
Build the reminder journey in the visual builder: confirm, remind, branch on the reply, follow up. The front desk answers replies in one inbox.
Measure
See confirmation and no-show rates, reschedule times and fees collected in advance, per branch and per channel.
What a lower no-show rate is worth to you.
Your inputs, your math. Edit any assumption below and the numbers update as you type.
Confirmations, reschedules and payments are recorded per appointment, so you can verify the number in Cast's reports.
How we calculate this
No-shows today = appointments × current no-show rate. No-shows with Cast = appointments × expected rate. Visits recovered per month = (no-shows today − no-shows with Cast) × share of freed slots re-booked. Revenue recovered = visits recovered × revenue per visit × 12.
Bring patient messaging into one platform.
Confirmations, reminders, rescheduling and payments, with the front desk in one inbox and consent enforced on every send.