Keep customers and drivers moving in sync.
From dispatch to doorstep, Cast keeps delivery updates, driver communication and support conversations in one platform, across SMS, WhatsApp and Voice.
"Where's my order" is your most common message, and the hardest to prevent.
Dispatch and customer messaging usually live apart
Delivery updates often sit in a separate system from driver dispatch, so customers only hear from you once something has already gone wrong. A driver with no signal, or a customer who doesn't read WhatsApp, can each stall a delivery quietly.
One journey from dispatch to proof of delivery
Trigger status messages automatically as an order moves through your fulfillment or dispatch system, message drivers and customers from the same platform, and confirm proof of delivery over WhatsApp or SMS. If a message goes unread, Voice can call as a fallback, so time-sensitive updates still land.
From dispatch event to resolved conversation.
Connect
Send dispatch and status events through the API as orders move through your systems.
Orchestrate
Build journeys that notify customers and drivers automatically, with Voice as a fallback for unread messages.
Resolve
Handle exceptions and support questions in one inbox, across every channel a customer or driver used to reach you.
See it running on your delivery flow.
Bring dispatch, delivery updates and support into one platform, across the channels your customers already use.